- Privacy
The Chile Man respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
The Chile Man will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number.
- Security
Using your credit card at The Chile Man is completely safe.When you use your credit card to shop at The Chile Man, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy. Shopping at The Chile Man is 100% safe--guaranteed.
In fact, shopping online at The Chile Man is safer than using your credit card at a restaurant or department store. Give it a try and see for yourself why shopping at The Chile Man is 100% risk free. You'll soon find yourself appreciating the fun, convenience and security of shopping at home.
- Shipping & Handling
To make shipping fair and affordable, we calculate shipping charges based on the weight of the items you're ordering.
In stock items are shipped within 48 hours of receipt of your order. The vast majority of our products are classified as "In Stock" items. If your selection is not in stock, we will notify you via email with an estimated ship date. If you cannot wait, we will gladly cancel your order.
Credit card orders: Your credit card is NOT CHARGED until the order is shipped.
Refused Shipments: Customer shall be charged shipping charges and 15% handling fee for all refused shipments.
- Returns
We stand behind the quality of all our products. You may return any item in its original condition, for any reason, at any time. We will gladly issue a gift certificate covering the value of your return that may be used to purchase any item(s) we carry. Or, if you prefer, we will replace any item, or issue you a full refund--it's your choice!
Should one of your bottles arrive broken - please don't throw it away!Call us immediately. We will have UPS pick-up the package (this is required by UPS policy) and we will immediately send you another. Thanks for your understanding.
